FAQ

What types of screws do you specialize in?

We offer professional-grade fasteners including Anchors, Construction Screws, Deck Screws, Drywall Screws, Lag Screws, Sheet Metal Screws, and Wood Screws – all engineered for precision performance.

Are your screws suitable for professional construction projects?

Absolutely. Our products are specifically selected for contractors and woodworkers who demand reliability. Like our GRK screws that resist cam-out, we build our inventory to meet jobsite demands.

What shipping options do you offer?

We provide two tailored solutions:
1. Express Professional Service (10-15 business days via DHL/FedEx, $12.95 flat rate)
2. Budget-Friendly Standard Shipping (15-25 business days via EMS, free on orders over $50)

Can I get screws delivered to my jobsite by a specific date?

Contact our team at [email protected] with your timeline. We’ll recommend the best shipping option to meet your deadline, just like we’d select the right screw for your material.

Do you ship internationally?

Yes, we ship worldwide except to some Asian and remote regions. Based in Chicago, we combine global logistics with hardware expertise to deliver internationally.

What’s your return policy?

Return any unused screws within 15 days of delivery – no complicated forms or restocking fees. We stand behind our products as firmly as our screws hold materials together.

How are returns processed?

Contact our team to initiate a return. Packages should be sent to our Chicago address at 4624 Rebecca Street, Chicago, US 60607. Refunds are processed within 3-5 business days after we receive the return.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal – giving you flexible options just like our range of fastener solutions.

Is my payment information secure?

Yes. We treat your financial data with the same security we apply to our packaging – professionally protected at every stage.

I need advice on selecting screws for a special project. Can you help?

Certainly. Email [email protected] with your project details. Our team combines shipping expertise with hardware knowledge to provide complete solutions.

Why do professionals trust your delivery service?

With 92% repeat customer rate, our track record speaks for itself. As one commercial contractor noted: “Their shipping is as reliable as their deck screws in pressure-treated lumber.” We respect your time as much as your craft.